Card-declined Scams on the Rise

Scammers are tricking people with fake "card declined" messages during online purchases. Even though the transaction looks like it failed, the charges can still go through and sometimes for thousands of dollars.

These scams often happen on fraudulent websites or through links in fake emails/texts. Victims have reported multiple unauthorized charges after entering their card information.

Here are some tips on how to stay safe:

• Use a credit card, not a debit card (offers stronger fraud protections).
• Verify websites. Scammers create look-a-like sites with slight URL differences.
• Ignore unsolicited offers. Don't click links, don't answer calls, don't engage.
• If you didn't ask for it, don't touch it.

Call your local CBK branch to report suspicious activity.

Grandparent Scam

"Hi Grandpa, do you know who this is?"

The Grandparent Scam is one of the most popular fraudulent scams impacting seniors.

Here's how it often goes-

First, a caller gains trust by tricking their target into volunteering information such as a grandchild's name.

Then, they use the name to manipulate their target into sending cash, gift cards, or wire transfers for false scenarios like car repairs, a medical emergency, or late rent. The caller could also claim to be an arresting police offer, doctor, or lawyer trying to help the grandchild.

Who among us wouldn't readily help a cherished relative in desperate financial need?

Before you react, call your grandchildren directly at a known telephone number. It could save you from falling victim and they'll be glad to hear from you!

Call your local CBK branch to report suspicious activity.

Impersonating Bank Personnel Scam

Fraudsters know how scary it is to receive a call from your bank with news that there's a problem with your account. 

That's why you shouldn't trust it.

ALWAYS verify the caller's identity by calling them back using a trusted telephone number.

NEVER transfer money to anyone in response to an unexpected call or message.

Call your local CBK branch to report suspicious activity.

Text Message Purchase Confirmation Scam

We continue to see attempts by fraudsters to gain access to customer accounts, often starting with a text message asking if a purchase had been made, asking for a reply. When the fraudster reaches the customer on the telephone, the customer is instructed to withdraw cash and deposit it at a specified ATM (not a CBK ATM) with a fraudulent digital debit card provided by the fraudsters.

REMEMBER: Do not give out your Digital Banking credentials, If you receive a text message similar to the one described above or are contacted by someone requesting your credentials, immediately hand up and call your local CBK branch manager.